Job Details

Customer Service Coordinator

Seattle University

Customer Service Coordinator

FLSA Status: Nonexempt

Market Reference Range (MRR): 6

Months Per Year: 12

Employment Status: Full-Time

Work Model: On-site

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Seattle University's Core Competencies

Effective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.

Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.

Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.

Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact.

Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.

Outcomes-Driven Orientation: Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.

Position Description

Position Summary
The Campus Services Customer Service Manager is responsible for the day-to-day operations and front-office management of the Campus Service Center. This role oversees a wide range of customer service and administrative support functions related to facilities, transportation, print & mail services, and student employment. The manager supervises and supports student employees and ensures consistent, high-quality service to students, faculty, staff, and visitors.

Essential Responsibilities

• Student Employment Management
  
• Create and post job listings on Handshake; interview and hire student workers.
  
• Process new hire paperwork and onboard new student employees.
  
• Request access for student workers (ITS accounts, cipher codes, MPS access, campus card permissions).
  
• Schedule student work shifts and approve timecards.
  
• Train and supervise student staff, ensuring coverage and performance standards.
  
  

Customer Service & Front Desk Operations

• Provide in-person, phone, and email support during business hours.
  
• Process payments (cash, check, credit card) and oversee use of register and card machines.
  
• Assist with customer inquiries related to transportation, parking, facilities, and printing services.
  
• Maintain a clean, organized, and professional work environment.
  
• Occasionally work outside standard hours to support operations.
  
  

Administrative Support

• Manage departmental email and respond to inquiries.
  
• Generate reports and manage work orders using Megamation.
  
• Maintain and update all necessary forms and program procedures.
  
• Complete departmental projects accurately and on time.
  
• Ensure accuracy in data entry and financial reconciliation.
  
  

Transportation Services & Transit Pass Programs

• Assist customers with commute planning and transportation options.
  
• Process vehicle rental requests through EMS; check fleet vehicles in/out.
  
• Maintain and service on-campus parking pay stations; coordinate vendor support.
  
• Respond to guest parking, payroll deduction, and billing inquiries.
  
• Process payments received via mail or in person and manage student holds.
  

Transit Programs:

Student ORCA LIFT & Non-LIFT Programs:

• Learn new ORCA system, troubleshoot issues, process subsidy applications and financial transactions.
  
• Sell and renew ORCA cards; manage online renewals via iParq.
  
• Student Regional Reduced Fare Permit (RRFP):
  
• Review eligibility and process RRFP subsidies.
  
• Youth ORCA Card Program:
  
• Assist customers with program enrollment and usage.
  
• Employee ORCA Program:
  
• Verify HR eligibility, enroll/disenroll employees, manage payroll deductions, order monthly ferry passes, and support
• ORCA Flex parking.
  
• Provide guidance to customers in selecting appropriate transit options.
  
• Maintain monthly finance tracking and reporting.
  

Print & Mail Services

• Provide outstanding customer service for Printing Services.
  
• Ensure proper formatting and understanding of print types (e.g., full bleed vs. no bleed).
  
• Keep the print area clean and professional per department standards.
  
• Proactively identify and prevent issues or printing errors.
  
  

Qualifications

• Strong organizational and multitasking skills in a fast-paced environment.
  
• Excellent communication skills (written and verbal).
  
• Experience in supervision and training preferred.
  
• Customer service experience in a university or multi-service environment is a plus.
  
• Basic knowledge of administrative tools and software (e.g., email systems, EMS, iParq, Megamation)

Application Instructions

Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.

Compensation at a Glance

Salary Range: $54,000 - $58,000

Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate's gender or any other protected status.

Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.

Benefits at a Glance

Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/

Hybrid Eligible

This position may be eligible for a hybrid schedule after successful completion of an introductory work period of 3-6 months. This may mean that a hybrid eligible role will begin on-campus initially and then will transition to hybrid format following onboarding and training. Flexible work plans are subject to periodic review and may be changed or terminated at any time for any reason at the university's discretion.


To apply, please visit: https://seattleu.csod.com/ats/careersite/JobDetails.aspx?id=2776&site=2







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